Templates · WhatsApp Marketing

20+ WhatsApp Welcome Message Examples

Copy, personalise, and send. Replace the {{placeholders}} with your details.

The first message a customer gets sets the tone for the whole conversation. A good WhatsApp welcome message is warm, short, and ends with one clear next step. Below are 20+ examples for every situation — from a website chat to your WhatsApp Business app greeting. Swap the {{placeholders}} for your own details.

General welcome messages

1. Hi {{name}}! 👋 Thanks for messaging {{business}}. How can we help you today — pricing, availability, or something else?
2. Welcome to {{business}}! You can ask us anything right here on WhatsApp. To get started, what are you looking for?
3. Hi {{name}}, great to connect! We usually reply in a few minutes. Tell us what you need and we’ll take it from there.

Welcome after a website or ad click

4. Hi {{name}}! Thanks for clicking through from our {{source}}. Happy to answer any questions about {{product}} — where would you like to start?
5. Welcome 👋 You reached us from our website. Would you like pricing, a quick demo, or help choosing the right plan?
6. Thanks for your interest in {{offer}}! Reply with your name and city and we’ll share the details right away.

Welcome for a new customer / first purchase

7. Welcome to the {{business}} family, {{name}}! 🎉 We’re thrilled to have you. Save this chat — it’s the fastest way to reach us.
8. Thanks for your first order, {{name}}! We’ll keep you posted here on WhatsApp. Need anything in the meantime?
9. You’re all set, {{name}}! Here’s what happens next: {{next_steps}}. Reply here anytime if you have questions.

WhatsApp Business app greeting (auto-reply)

10. Hi! Thanks for messaging {{business}}. We’ve received your message and will reply within {{minutes}} minutes during business hours ({{hours}}).
11. Welcome to {{business}} 👋 We’re currently away but will get back to you shortly. Meanwhile, tell us what you need so we can help faster.
12. Hello and welcome! For quick help, reply with one of these: 1) Pricing 2) Book a slot 3) Talk to a human.

Warm, brand-personality welcomes

13. Hey {{name}}! ☕ Pull up a chair — what can we get sorted for you today?
14. Namaste 🙏 Welcome to {{business}}! We’re glad you’re here. What brings you in today?
15. Hi {{name}}! You’ve reached the friendliest inbox in {{city}}. How can we make your day easier?

What makes a welcome message work

  • Personalise with the customer’s name and how they found you.
  • Set a reply-time expectation so they don’t feel ignored.
  • End with one clear question or option, not a wall of text.
  • Send it instantly — a welcome that arrives in seconds keeps the lead warm.

Send your welcome automatically, 24/7

A welcome message only works if it arrives the moment someone reaches out — including nights and weekends. ChatFlow by Novynix sends a personalised welcome the instant a new chat starts, then its AI agent answers questions, qualifies the lead, and books appointments — in under 3 seconds, 24/7. Plans start at ₹999/month with a 14-day free trial.

Explore ChatFlow30+ WhatsApp message templates

Frequently asked questions

What is a good WhatsApp welcome message?

A good welcome message is short, warm, and gives one clear next step. Greet the customer by name if you can, say who you are, set a reply-time expectation, and ask one question that moves the conversation forward — like what they are looking for.

How do I set an automatic welcome message on WhatsApp Business?

In the free WhatsApp Business app: Settings → Business tools → Greeting message → turn it on and write your text. On the WhatsApp Business API you set the welcome/auto-reply in your provider (for example ChatFlow), which can also personalise it and continue the conversation with AI.

Should a welcome message be automated?

Yes — an instant automated welcome sets expectations and stops leads going cold while you reply. The best setups send an automated greeting in seconds, then an AI agent or human takes over to qualify and help.

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