Privacy Policy

1. Who We Are

Novynix Technologies Private Limited (“Novynix”, “we”, “us”, or “our”) is a software company incorporated in India, operating from Chennai, Tamil Nadu. We build and operate ChatFlow — a WhatsApp automation platform for growing businesses.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit novynix.com (the “Website”) or use our services.

2. Information We Collect

2.1 Information you provide directly

When you submit our contact form, we collect:

• Full name
• Email address
• Company name (optional)
• Your message

This information is submitted through Formspree (formspree.io), a third-party form processing service. Please review Formspree's Privacy Policy for details on how they handle your data.

If you create an account directly with us, we may also collect your full name, email address, business name, business type, and password.

2.2 Information collected when you use Google Sign-In

If you choose to sign up or sign in using Google Sign-In, we receive certain account information from Google to authenticate you and create or access your Novynix account. This may include:

• Your full name
• Your email address
• A unique Google account identifier

We use this information to verify that the email address belongs to you, create or access your account, pre-fill your profile details, and allow passwordless sign-in through Google. We do not receive your Google password, Gmail contents, contacts, or access to other Google services unless we explicitly ask for that in the future.

2.3 Information collected automatically

When you visit our Website, we automatically collect certain information through Google Analytics 4 (GA4), including:

• Pages visited and time spent on each page
• Referring website or search query
• Device type, operating system, and browser
• General geographic location (country/city level — not precise location)
• IP address (anonymised by Google before storage)

Google Analytics uses cookies to distinguish users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

2.4 Cookies

Our Website uses the following cookies:

• Google Analytics cookies (_ga, _gid, _gat) — used to measure website traffic and usage patterns. These are analytical cookies and do not contain personally identifiable information.
• Authentication cookies — used to keep you signed in securely to your Novynix account after login, including when you authenticate with Google.

We do not use advertising, tracking, or profiling cookies. You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and contact form submissions
• To provide you with a product demo of ChatFlow if requested
• To create, secure, and manage your Novynix account
• To authenticate you when you choose to sign in with Google
• To pre-fill your name and verify your email address during signup
• To understand how visitors use our Website and improve it
• To send follow-up communications about our products and services (only if you have contacted us)
• To comply with our legal obligations under applicable Indian law

We will not use your personal information for any purpose incompatible with the purposes listed above without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under applicable Indian data protection law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023):

• Your consent — when you voluntarily submit the contact form
• Your consent — when you choose to authenticate using Google Sign-In
• Legitimate interests — for website analytics to improve our service
• Performance of a contract — when we need to create and manage your user account and provide access to our services
• Legal obligation — when required by applicable law

5. How We Share Your Information

We do not sell, rent, or trade your personal data to any third party.

We share your data only with the following service providers who process it on our behalf:

• Formspree, Inc. — processes contact form submissions. Data is stored on their servers in accordance with their privacy policy.
• Google LLC — provides Google Analytics. Anonymised usage data is processed in accordance with Google's privacy policy.
• Google LLC — if you use Google Sign-In, Google authenticates your identity and provides us with the basic profile information described in this policy.

We may also disclose your information if required by law, court order, or government authority in India or elsewhere.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected:

• Account and profile data — retained for as long as your account remains active and for a reasonable period afterwards as needed for security, legal, and operational purposes, unless you request deletion earlier.
• Contact form data — retained for up to 24 months from submission, or until you request deletion, whichever is earlier.
• Analytics data — retained for 14 months as configured in Google Analytics.

7. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Withdraw consent — withdraw your consent at any time (this will not affect the lawfulness of processing before withdrawal)
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us immediately at [email protected].

10. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of the Website after changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.