Features

Everything ChatFlow does —
bundled in one plan.

Other tools do one piece and upsell the rest. ChatFlow gives you the whole job: talk to customers on every channel, let an AI agent reply and book appointments, automate the repetitive work, and track what's working.

The AI agent

It answers, qualifies,
and books — in seconds.

Connect your WhatsApp number and the AI agent handles real conversations using your own knowledge base — 24/7, even after hours.

  • Replies instantlyAnswers product, pricing, and FAQ questions from your knowledge base in under 3 seconds.
  • Qualifies the leadTags intent and routes hot leads, so your team only spends time on people ready to buy.
  • Books the appointmentCaptures the booking and hands you the request to confirm — then reminds the customer.
Try it on your own number
C
City Dental Care
AI agent · online
Hi, do you do teeth cleaning? How much is it?
AI agentHi! Yes — professional cleaning is ₹1,500 and takes about 30 minutes. Would you like to book a slot?
Yes, tomorrow evening if possible
AI agentI can do 5:00 PM or 6:00 PM tomorrow. Which suits you better?
5 PM works
AI agentLovely — I’ve noted your cleaning for tomorrow at 5:00 PM. Our team will confirm shortly and send a reminder. See you then! 😊

Illustrative example. Your AI answers from your own knowledge base.

Talk

One inbox for every channel

Stop juggling tabs. Every customer conversation lands in one shared, team-ready inbox.

  • WhatsApp Business API

    Your verified number, official green-tick eligible, with delivery/read receipts.

  • Instagram, Web Chat, SMS & Email

    Reply to every channel from the same inbox — including an embeddable website widget.

  • Shared team inbox

    Claim, assign, tag, prioritise, snooze, and resolve. Private internal notes with @mentions.

  • Multiple inboxes

    Separate Sales and Support queues with their own routing.

  • AI assist

    Reply suggestions, thread summaries, translation, auto-tagging, and sentiment analysis built into the composer.

Convert

Turn conversations into customers

An AI agent that does the selling groundwork, plus the tools to close and track revenue.

  • AI agent

    Answers FAQs from your knowledge base, qualifies leads, and hands off to a human when needed — available from the entry plan.

  • Appointment booking

    The AI books, reschedules, and cancels appointments, respects your availability to avoid double-bookings, and sends reminders.

  • Deal pipeline

    A Kanban board with deal values, probability, and revenue summaries.

  • Campaigns & broadcasts

    Segmented broadcasts with templates, media, A/B testing, and delivery stats.

  • Drip sequences

    Multi-step timed follow-ups that nurture leads automatically.

  • Payments

    Send Razorpay payment links directly inside a chat.

Automate

Let the busywork run itself

No-code automation so the repetitive parts happen without you typing a thing.

  • Automation rules

    Trigger replies, tags, stage changes, assignments, notifications, and webhooks on events.

  • Chatbot flows

    Keyword-triggered, multi-step conversation sequences — with a template marketplace.

  • WhatsApp Flows

    Native interactive forms to collect structured data inside WhatsApp.

  • Appointment reminders

    Automatic reminders before each booking to cut no-shows.

  • After-hours & re-engagement

    Auto-replies outside business hours and nudges for silent leads.

Grow

See what works and scale it

Analytics and integrations that connect ChatFlow to the rest of your stack.

  • Analytics

    Volume, response times, conversion funnel, SLA, agent coaching, and WhatsApp cost tracking.

  • CSAT surveys

    Automatic satisfaction surveys after each resolved conversation.

  • Integrations

    HubSpot, Shopify, and Salesforce sync — plus outbound webhooks.

  • Public REST API

    API keys and v1 endpoints to build your own integrations.

  • Team & roles

    Admin/Manager/Agent plus custom roles, workload and skills-based routing.

  • Agency mode

    Manage multiple client sub-workspaces with aggregated analytics and white-label branding.

Included — not an add-on

The features other WhatsApp tools reserve for higher tiers or charge extra for are simply part of ChatFlow.

CapabilityChatFlowby NovynixTypical WhatsApp tools
AI agent on the entry paid planIncludedUsually top-tier or add-on
AI books appointments (with reminders)IncludedRare / separate tool
Multi-channel inbox (WA, IG, web, SMS, email)IncludedOften WhatsApp-only
Campaigns, A/B tests & sequencesIncludedHigher tier
Deal pipeline / CRMIncludedOften missing
Analytics, CSAT & SLA trackingIncludedPartial / paid
Integrations + public APIIncludedEnterprise tier
Talk to the founderYesTicket queue
Start free — no credit card

Comparing tools? See ChatFlow vs Wati, vs AiSensy, and vs Interakt.

ChatFlow is in active early access — the core inbox, AI agent, automations, and campaigns are live in production today. Advanced capabilities like SSO, Salesforce sync, the public API, and agency white-label are available on request; tell us what you need and we'll confirm fit before you commit.