Templates · Quick replies

24 WhatsApp Quick Reply Templates

With the shortcut to save each one under. Replace the {{placeholders}} with your details.

Most WhatsApp questions are the same five: what does it cost, are you open, where are you, do you have a slot, and how do I pay. Quick replies let you answer them with a shortcut instead of typing the same sentence for the hundredth time. Below are 24 to copy, each with the shortcut we’d save it under. Swap the {{placeholders}} for your details.

How to set up quick replies in the WhatsApp Business app

Open Settings → Business tools → Quick replies.
Tap +, paste the message, and give it a shortcut like price.
In any chat, type / and pick the shortcut to insert it.
You can save up to 50 quick replies — keep the shortcuts short and obvious.

Pricing /price

1. {{service}} starts at ₹{{price}}. The exact cost depends on {{factor}} — tell me what you need and I’ll give you a firm number.

2. Here’s our pricing: {{plan1}} — ₹{{price1}}, {{plan2}} — ₹{{price2}}. Both include {{inclusion}}. Which suits you better?

3. Full price list: {{link}} 👍 If you tell me roughly what you’re after, I can point you to the right one.

Business hours /hours

4. We’re open {{days}}, {{open_time}} to {{close_time}}. Closed on {{closed_day}}. Message any time — we reply first thing.

5. Today we’re open until {{close_time}} 🙂 Want me to hold a slot for you?

6. We’re closed right now, but we reopen at {{open_time}}. Leave your question here and we’ll answer as soon as we’re in.

Location & directions /location

7. We’re at {{address}}. Here’s the map: {{map_link}} 📍 Parking is {{parking_note}}.

8. Nearest landmark is {{landmark}} — we’re {{distance}} from there. Shall I send the location pin?

9. You’ll find us on the {{floor}} floor at {{building}}. Give us a ring on {{phone}} if you can’t spot it.

Availability & booking /slots

10. We have {{slot1}} and {{slot2}} free this week. Which works for you?

11. Yes, we can fit you in on {{date}} at {{time}}. Shall I book it?

12. We’re fully booked today, but {{next_date}} is open. Want me to hold {{time}} for you?

Payments /pay

13. You can pay by UPI, card or cash. Here’s the payment link: {{payment_link}}

14. Our UPI ID is {{upi_id}}. Send a screenshot once done and we’ll confirm right away.

15. A {{percent}}% advance confirms the booking; the rest is due on the day. Happy to send a link?

Order & delivery status /order

16. Your order {{order_id}} is {{status}} and should reach you by {{eta}}. Track it here: {{tracking_link}}

17. It’s dispatched 📦 Courier: {{courier}}, tracking {{awb}}. Anything else I can check?

18. Give me your order number and I’ll check exactly where it is.

Thanks & sign-off /thanks

19. Thanks for choosing {{business}}! If anything comes up, just message here — we’re always on WhatsApp. 🙏

20. Lovely speaking with you, {{name}}. We’ll see you on {{date}}!

21. Glad that helped! If you’ve a minute, a quick review really helps a small business like ours: {{review_link}}

Buying time (honest, not vague) /checking

22. Good question — let me check with {{colleague}} and come back to you within {{time}}.

23. I don’t want to guess at this one. I’ll confirm and reply by {{time}} today.

24. That needs {{person}}, who’s in at {{time}}. I’ve passed it on so you won’t have to repeat yourself.

Quick reply, auto-reply or template — which do you need?

Quick reply: you insert it by hand with a shortcut. No approval needed. Good for a small team.
Auto-reply / away message: fires on its own, but only greeting and away messages in the app. See our auto-reply examples.
Message template: Meta-approved, sent on the API outside the 24-hour window — reminders, order updates, campaigns.

The catch: a quick reply still needs you

A shortcut saves typing, not time-to-reply. Someone still has to be holding the phone — so the question that arrives at 10 PM waits until morning, and by then plenty of customers have gone elsewhere. That’s the ceiling of the WhatsApp Business app: it makes you faster, not always-on.

Answer all 24 automatically, 24/7

ChatFlow by Novynix runs on the official WhatsApp Business API, so the same answers go out on their own. An AI agent trained on your prices, hours and availability replies in under three seconds, books the appointment, and hands over to your team when a real conversation is worth having. Plans start at ₹999/month with a 14-day free trial.

Explore ChatFlow More message templates

Frequently asked questions

What is a quick reply in WhatsApp Business?

A quick reply is a saved message you insert with a keyboard shortcut instead of typing it again. In the WhatsApp Business app you type "/" followed by the shortcut — for example /price — and the saved text drops into the chat. The app allows up to 50 quick replies.

How do I set up quick replies in the WhatsApp Business app?

Open the WhatsApp Business app, go to Settings → Business tools → Quick replies, then tap the + icon. Enter the message, give it a shortcut like price or hours, and save. To use it in a chat, type / and pick the shortcut from the list.

What is the difference between a quick reply and a message template?

A quick reply is a shortcut your team inserts manually inside the 24-hour conversation window, and it needs no approval. A message template is pre-approved by Meta and can be sent on the WhatsApp Business API outside that window — for example a reminder the day before an appointment.

Can quick replies be sent automatically?

Not in the WhatsApp Business app — there, a human still has to pick the shortcut. On the WhatsApp Business API you can automate the same answers with keyword rules or an AI agent, so common questions about price, hours and availability get answered instantly, day or night.

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