Templates · Ecommerce

WhatsApp Order Confirmation & Shipping Templates

20 templates for ecommerce & D2C. Replace the {{placeholders}} with your order details.

Every order is a chance to build trust. Proactive WhatsApp updates — confirmed, shipped, out for delivery, delivered — cut “where is my order” queries, reduce COD returns, and bring customers back. Below are 20 ready-to-use templates for the full order journey. Swap the {{placeholders}} for your details.

Order confirmation

1. Hi {{name}}, thanks for your order! 🎉 Order #{{order_id}} for {{items}} is confirmed. Total: {{amount}}. We’ll let you know the moment it ships.
2. Your {{business}} order is confirmed ✅ Order #{{order_id}} • {{amount}}. Estimated delivery: {{eta}}. Track anytime by replying TRACK.
3. Thank you, {{name}}! We’ve received order #{{order_id}}. You’ll get a WhatsApp update at every step — confirmed, shipped, and delivered.

COD order confirmation (reduce RTO)

4. Hi {{name}}, please confirm your Cash-on-Delivery order #{{order_id}} for {{amount}} to {{address}}. Reply YES to confirm or NO to cancel.
5. Quick check before we ship 📦 Order #{{order_id}} ({{items}}) to {{address}}, payable on delivery: {{amount}}. Reply CONFIRM to proceed.
6. To avoid delays, please confirm your address for order #{{order_id}}: {{address}}. Reply CORRECT if it’s right, or send the updated address.

Shipped / dispatched

7. Good news, {{name}}! 🚚 Your order #{{order_id}} has shipped via {{courier}}. Track it here: {{tracking_link}}. ETA: {{eta}}.
8. Your {{business}} package is on its way! AWB: {{awb}}. Expected by {{eta}}. We’ll let you know when it’s out for delivery.
9. Order #{{order_id}} dispatched ✅ You can track every step at {{tracking_link}}. Reply HELP if anything looks off.

Out for delivery & delivered

10. Hi {{name}}, your order #{{order_id}} is out for delivery today! 📦 Please keep {{amount}} ready (COD) and your phone handy.
11. Your package will arrive today between {{window}}. If you won’t be home, reply RESCHEDULE and we’ll arrange a better time.
12. Delivered! 🎉 We hope you love your {{items}}, {{name}}. Any issues? Just reply here — we’re happy to help.

Abandoned cart & re-engagement

13. Hi {{name}}, you left {{items}} in your cart! 🛒 They’re still available — reply BUY and we’ll help you check out in seconds.
14. Still thinking it over? Your cart total is {{amount}}. Reply with any question about sizing, delivery, or returns and we’ll sort it out.
15. Last chance — the {{items}} in your cart are selling fast. Want us to hold them for you, {{name}}?

Returns, refunds & feedback

16. We’re sorry your order wasn’t right, {{name}}. We’ve started your return for #{{order_id}}. Pickup is scheduled for {{date}}. Refund follows within {{days}} days.
17. Your refund of {{amount}} for order #{{order_id}} has been processed and will reflect in {{days}} business days. Thanks for your patience! 🙏
18. How did we do, {{name}}? A quick reply with ⭐ 1–5 helps us improve — and if anything fell short, tell us and we’ll make it right.

Automate every order update from your store

Sending these manually for every order is impossible at scale. ChatFlow by Novynix connects to your store (including Shopify) and sends order confirmations, COD checks, shipping updates, and delivery messages automatically — with the order details filled in. Replies land in one shared inbox where an AI agent or your team can help instantly. Plans start at ₹999/month with a 14-day free trial.

Explore ChatFlowWhatsApp for ecommerce

Frequently asked questions

How do I send order confirmations on WhatsApp?

Order confirmations are sent on the WhatsApp Business API as approved utility templates triggered when an order is placed. Connect your store (for example Shopify) to a platform like ChatFlow, and confirmations, shipping updates, and delivery messages are sent automatically with the order details filled in.

Do WhatsApp order updates reduce "where is my order" queries?

Yes. Proactive confirmation, shipped, out-for-delivery, and delivered messages keep customers informed, which sharply cuts WISMO ("where is my order") support tickets and builds trust for repeat purchases.

Can WhatsApp help reduce COD return-to-origin (RTO)?

Yes. A COD order-confirmation message that asks the customer to confirm the order and address before dispatch filters out fake or mistaken orders, which is one of the most effective ways to reduce RTO for Indian D2C brands.

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