Templates · Live chat

20 Live Chat Welcome Message Examples

For your website chat widget. Replace the {{placeholders}} with your details.

Your live chat greeting is the first sentence of a sales conversation. Most are wasted on “How may I assist you today?” — which sounds like a form, not a person, and invites no reply. A good welcome message greets the visitor, says what you can help with, and asks one easy question. Below are 20 you can copy, grouped by where they’re used. Swap the {{placeholders}} for your details.

What makes a live chat greeting work

Sound like a human. Write it the way you’d speak. “Hi 👋” beats “Greetings, valued customer.”
Ask one question. One easy question gets a reply. Three questions get silence.
Match the page. Someone on your pricing page has a different question than someone on your homepage.
Be honest about timing. If nobody is there, say when you’ll reply. A vague “soon” costs more trust than an honest “by 10 AM”.
Time it. Fire proactive chats on intent — 20–30 seconds on a pricing page — not the instant someone lands.

The simple opener (works on any page)

1. Hi 👋 We’re here if you need anything. What brought you to {{business}} today?

2. Hey! Real people on this side of the chat. Ask us anything — we usually reply in under a minute.

3. Hi there! Looking for something specific, or just having a browse? Either is fine 🙂

4. Welcome to {{business}}! Tell us what you need and we’ll point you to the right place.

Pricing page (high intent — be direct)

5. Not sure which plan fits? Tell us your team size and what you want to automate, and we’ll tell you honestly.

6. Hi! Questions about pricing? Ask away — no sales pitch, just straight answers.

7. Comparing options? Happy to tell you where we’re a good fit and where we’re not.

Returning visitor

8. Welcome back, {{name}} 👋 Want to pick up where you left off?

9. Good to see you again! Anything we can answer this time round?

10. Hi again! Last time you were looking at {{page}} — still deciding, or ready for a demo?

After hours / offline

11. Hi! We’re offline right now, but leave your question and your number — we reply by {{time}} tomorrow.

12. Thanks for messaging! Our team is away until {{time}}. Drop your question here and we’ll answer first thing.

13. We’re closed for the day 🌙 Prefer WhatsApp? Message us on {{whatsapp_number}} and we’ll reply as soon as we’re back.

Checkout / cart (rescue the sale)

14. Nearly there! Any last questions about delivery, sizing or returns before you check out?

15. Hi! Stuck at checkout? Tell us what’s not working and we’ll sort it right now.

16. Quick one — need help with payment options or a discount code? We’re right here.

Support / help page

17. Hi! What’s gone wrong? Describe it in a line and we’ll get you to the right person.

18. Need a hand? Tell us your order number or account email and we’ll take a look.

19. Sorry you’re stuck 😕 Give us the short version and we’ll fix it or escalate it.

Route the chat to WhatsApp

20. Prefer WhatsApp? Tap here and we’ll continue there — that way you get the reply on your phone.

21. Hi! We can answer here, or move to WhatsApp so you don’t have to keep this tab open. Your call 🙂

22. Leaving soon? Continue this chat on WhatsApp and we’ll reply even after you close the site.

The problem with live chat: the visitor leaves

Live chat only works while someone has your tab open. Close the tab and the conversation is gone — which is why so many web chats end with an unanswered question and a lost lead. That’s the real reason to route web chat into WhatsApp: the reply lands on the visitor’s phone whether or not they’re still on your site, and you keep a way to follow up tomorrow.

Answer every chat in 3 seconds — even at 1 AM

A greeting only helps if somebody answers the reply. ChatFlow by Novynix puts a chat widget on your website and brings every conversation — web chat, WhatsApp, Instagram and email — into one inbox, where an AI agent answers FAQs and books appointments in under three seconds, then hands over to your team when it matters. Plans start at ₹999/month with a 14-day free trial.

Explore ChatFlow WhatsApp welcome messages

Frequently asked questions

What is a good live chat welcome message?

A good live chat welcome message does three things: it greets the visitor, it says what you can help with, and it asks one easy question. Keep it under two short lines, avoid corporate phrasing like "How may I assist you today?", and make the question specific to the page the visitor is on.

Should a live chat welcome message pop up automatically?

A proactive message works well when it is timed and relevant — for example after 20 to 30 seconds on a pricing page, or when someone returns for a second visit. Firing it instantly on every page tends to annoy people. Trigger it on intent, not on arrival.

What should the live chat greeting say outside business hours?

Say you are offline, say when you will reply, and offer a way to leave a message or continue on WhatsApp. Setting an honest expectation ("we reply by 10 AM") keeps trust far better than an open-ended "we will get back to you soon".

How is a live chat welcome message different from a WhatsApp one?

A live chat message reaches someone who is on your website right now, so it can reference the page they are viewing. A WhatsApp welcome message reaches someone on their phone who may reply hours later, so it should be self-contained. Many businesses now route web chat into WhatsApp so the conversation continues after the visitor leaves the site.

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