Templates · WhatsApp Marketing

30+ WhatsApp Message Templates That Get Replies

Copy, adapt, and send. Replace the {{placeholders}} with your details.

Good WhatsApp messages are short, human, and have one clear next step. Below are 30+ templates across the situations businesses use most — welcome, quick replies, auto-reply & away messages, lead qualification, appointments, order updates, follow-ups, and promotions. Swap the {{placeholders}} for your own details. On the WhatsApp Business API, promotional and notification templates need Meta approval — keep them clear and accurate to get approved faster.

Welcome & first contact

1. Hi {{name}}! 👋 Thanks for reaching out to {{business}}. How can we help you today — pricing, availability, or something else?

2. Welcome to {{business}}! You can ask us anything here on WhatsApp. To get started, what are you looking for today?

3. Hi {{name}}, great to connect! We usually reply in seconds. Tell us what you need and we’ll take it from there.

Auto-reply & away messages (out of office)

4. Thanks for messaging {{business}}! 🙏 We’ve received your message and will reply within {{minutes}} minutes. For anything urgent, reply URGENT.

5. You’ve reached us outside our hours ({{hours}}). Leave your question here and we’ll respond first thing in the morning.

6. Hi! Our team is away right now but will be back at {{time}}. Reply with your name and what you need, and we’ll get to you shortly. ⏰

7. We’re closed for {{holiday}} until {{date}} 🎉 Messages are being collected and we’ll reply as soon as we’re back. Thanks for your patience!

Lead qualification

8. Happy to help, {{name}}! Quick question so we point you to the right option — what’s your budget range and timeline?

9. To give you accurate pricing, may I know: how many {{units}} do you need, and by when?

10. Got it 👍 Are you looking for this for yourself or your business? It helps us recommend the best fit.

Appointment & booking

11. Hi {{name}}, we’d love to see you! We have slots on {{day}} at {{time1}} or {{time2}}. Which works better?

12. Your appointment with {{business}} is confirmed for {{date}} at {{time}}. Reply RESCHEDULE if you need to change it.

13. Reminder: you have an appointment tomorrow at {{time}} with {{business}}. See you then! Reply CANCEL if anything changes.

Order & delivery updates

14. Hi {{name}}, your order #{{order}} is confirmed ✅ We’ll let you know as soon as it ships.

15. Good news — order #{{order}} is on its way! Track it here: {{link}}

16. Your order #{{order}} has been delivered. We hope you love it! Reply here if you need anything.

Follow-up & re-engagement

17. Hi {{name}}, just following up on your enquiry about {{product}}. Still interested? Happy to answer any questions.

18. We noticed you didn’t complete your order 🛒 Need any help? We’re right here on WhatsApp.

19. It’s been a while, {{name}}! We have something new we think you’ll like. Want me to share the details?

FAQ & support

20. Our timings are {{hours}}, and we’re located at {{address}}. Anything else I can help with?

21. Great question! Here’s how {{process}} works: {{answer}}. Want me to set it up for you?

22. Sorry to hear that, {{name}}. I’ve noted your issue and a team member will follow up shortly. Anything urgent, reply URGENT.

Quick replies (one-tap canned responses)

23. Thanks for reaching out! Our prices start at {{price}}. Want the full price list or a recommendation for your needs?

24. Yes, we’re open! Our hours are {{hours}}. How can we help you today?

25. You can find us at {{address}}. Would you like directions or to book a slot?

26. Great question! Here’s the short answer: {{answer}}. Want me to set it up for you?

Promotions (use sparingly)

27. 🎉 {{name}}, this week only: {{offer}} at {{business}}. Reply YES and we’ll reserve it for you.

28. New launch alert 🚀 {{product}} is now available. Want to be among the first to try it?

29. Thanks for being a customer, {{name}}! Here’s {{discount}} off your next order as a thank-you: {{code}}

Re-opening a closed conversation

30. Hi {{name}}, circling back — were you still hoping to {{goal}}? I can help you wrap it up in a couple of minutes.

31. Quick check-in, {{name}}: did you get everything you needed, or shall I help with the next step?

How to get more replies from any template

Personalise with the customer’s name and context.
Keep it to 1–3 short lines with one clear call to action.
Reply instantly — speed is the single biggest driver of replies.
Don’t over-broadcast promotions; it hurts deliverability and trust.

Send these automatically, 24/7

Templates only work if someone sends them at the right moment. ChatFlow by Novynix stores these as one-tap quick replies and approved templates, fires the right message automatically — welcome, auto-reply, reminders, follow-ups — and its AI replies in under 3 seconds, 24/7, even when you’re away. Plans start at ₹999/month with a 14-day free trial.

Explore ChatFlow Free WhatsApp link generator

Frequently asked questions

What is a WhatsApp message template?

A WhatsApp template is a pre-approved message format used on the WhatsApp Business API to start conversations or send notifications outside the 24-hour window — like order updates, reminders, and promotions. Templates must be approved by Meta before use and fall into categories: marketing, utility, and authentication.

Do WhatsApp templates need approval?

Yes. On the WhatsApp Business API, templates are submitted to Meta and must be approved before sending. Keep them clear, non-spammy, and accurate to your category for faster approval. Free-form replies within a 24-hour customer-initiated window do not need template approval.

How do I make my WhatsApp templates get more replies?

Keep them short and human, lead with value, personalise with the customer’s name, include one clear call to action, and reply instantly when they respond. Automation that answers in seconds dramatically increases reply and conversion rates.

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